How to contact us
- Email us from the same address used to register in the app where possible — it speeds up account lookups.
- Include a short description of the issue, the approximate time it occurred, and any screenshots that help explain the problem.
- For account deletion, use the dedicated Delete Account page — it ensures your request includes all the required details.
- For safety or moderation concerns, mention the screen, conversation, or content title involved so we can locate it quickly.
Common topics
- Sign-in or password issues — describe the error message you see and the email used to register.
- Notification problems — include your device model and Android/iOS version.
- Bug reports — describe steps to reproduce and attach screenshots if possible.
- Privacy or data requests — see our Privacy Policy for details on your rights.
- News corrections — provide the article title, source, and the correction needed.
- Report a user or content — use the in-app report feature first; email support if further review is needed.
Response times
- General enquiries: 1–3 business days.
- Safety or child-safety reports: within 24 hours.
- Account deletion requests: within 30 days (see Delete Account).